Refund policy
1. Our Promise to You
At Ogie's Party Store, your shopping experience means everything to us. We stand behind every product we sell, and we want you to feel completely confident when placing an order. If for any reason you are not 100% satisfied with your purchase, our hassle-free return and refund policy is designed to resolve the issue quickly and fairly. Please take a moment to review the following details so you understand how returns, cancellations, exchanges, and refunds are handled.
2. Order Cancellation Policy
We understand that plans change. That's why we allow order cancellations within 24 hours of placing your order at absolutely no charge.
How to Cancel: Send an email to info@ogiespartystore.com with your order number, and our team will process a full refund to your original payment method promptly.
If more than 24 hours have passed since the order was placed, cancellation is no longer possible. However, you may return the item(s) through our standard return process once they have been delivered to you.
3. Eligibility Requirements for Returns
To ensure your return is accepted without any issues, please verify that all of the following conditions are satisfied:
| Requirement | Details |
|---|---|
| Return Window | You must submit your return request within 30 days of receiving the item |
| Item Condition | Items must be completely unused, unworn, unopened, and in the same condition as delivered |
| Original Packaging | All original packaging, tags, labels, inserts, and accessories must be fully intact and included |
| Proof of Purchase | A valid receipt, order confirmation email, or invoice is required for every return |
4. How to Initiate a Return
Returning an item is simple. Just follow these three easy steps:
Step 1 – Contact Our Team Email info@ogiespartystore.com with your order number and a brief explanation of the reason for your return.
Step 2 – Receive Your Prepaid Shipping Label Once our team reviews and approves your return request, we will send you a prepaid return shipping label at no cost to you.
Step 3 – Ship the Item Back Carefully repackage the item in its original packaging, attach the prepaid label, and ship it to the address provided in the return instructions.
Important: Please do not send items back without first obtaining return authorization from our customer service team. Unauthorized returns will not be accepted or processed.
Return Shipping Address: Ogie's Party Store 435 N Park St NE, Grand Rapids, MI 49525, United States
We proudly offer free return shipping on all qualifying returns. A prepaid label will be provided at no charge once your return is approved.
5. Return Method
At this time, we accept mail-in returns only. In-store drop-off returns and pickup-based return services are not available. Once your return request has been approved, you will receive detailed shipping instructions along with your prepaid label via email.
6. Damaged, Defective, or Incorrect Items
We take product quality very seriously. If your order arrives damaged, defective, or incorrect, please contact us immediately. We will give your case top priority and offer you the choice of a free replacement or a full refund — whichever you prefer.
To help us resolve your claim as quickly as possible, please provide the following documentation:
- Clear photographs of the damaged, defective, or incorrect item
- Photos of the outer shipping box and all packaging materials
- A photo of the packing slip or order shipping label (if available)
7. Non-Returnable Items
The following categories of products are not eligible for return or exchange:
-
Seasonal & Holiday-Specific Merchandise – Holiday-themed products, limited-edition seasonal collections, and event-specific gift sets (e.g., Valentine's Day, Christmas, Halloween, New Year's Eve) once the associated holiday has passed.
-
Items Without Original Packaging or Tags – Any product that has been removed from its original packaging, has damaged or missing tags, or shows signs of use, alteration, washing, or wear.
8. Exchanges
Want a different size, color, or style? The fastest way to get what you want is to follow the return steps above and return the original item. Once we receive and process your return, you are welcome to place a new order for the item you'd like instead. This approach ensures you receive your preferred item as quickly as possible.
9. Refund Process
After we receive and inspect your returned item, you will receive an email notification confirming whether your refund has been approved.
- Approved Refunds – The refund will be issued to your original payment method within 10 business days.
- Processing Time – Please allow additional time for your bank or credit card provider to post the refund to your account.
Haven't Received Your Refund? If more than 10 business days have passed since we approved your refund and you still haven't received it, please reach out to us at info@ogiespartystore.com and we will investigate immediately.
10. Frequently Asked Questions
Q: Who covers the cost of return shipping? A: We provide a free prepaid return shipping label for all qualifying returns. You will never be charged for return shipping.
Q: How long does the entire refund process take? A: Once we receive your return, please allow 2–5 business days for inspection and processing. After that, the refund will appear on your statement within an additional 10 business days, depending on your bank or payment provider.
Q: Can I return a gift that someone sent me? A: Absolutely! Just email us with the order number or the name of the person who placed the order, and we will work with you to find the best solution.
11. Contact Us
Our friendly customer service team is here to assist you with any questions about returns, refunds, or exchanges. Don't hesitate to reach out through any of the following channels:
| Details | |
|---|---|
| Store Name | Ogie's Party Store |
| Phone Number | 616-805-3311 |
| info@ogiespartystore.com | |
| Physical Address | 435 N Park St NE, Grand Rapids, MI 49525, United States |
| Business Hours | Sunday–Thursday: 10:00 AM – 11:00 PM · Friday–Saturday: 10:00 AM – 12:00 AM |
Ogie's Party Store reserves the right to update or modify this return policy at any time. Any changes will be posted on this page along with the updated effective date.