Shipping policy

1. Shipping Overview

Thank you for choosing Ogie's Party Store! We are dedicated to delivering a smooth, transparent, and dependable shipping experience for every order. Please take a moment to review the policy outlined below so you understand how we process, ship, and deliver your purchases. By placing an order on our website, you confirm that you have read, understood, and agree to this Shipping Policy.

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2. Shipping Area

2.1 Domestic Shipping – Contiguous United States Only

We currently ship exclusively to addresses located within the contiguous United States (the 48 contiguous states).

• We do not ship to Alaska, Hawaii, U.S. territories, or international addresses.
• We are unable to deliver to PO Boxes or APO/FPO/DPO addresses.

2.2 Eligible Shipping Locations

If you are unsure whether we can ship to your location, please reach out to us before placing your order.

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3. Shipping Cost

3.1 Free Standard Shipping

Every order shipped within the contiguous United States qualifies for FREE standard shipping — no exceptions, no hidden fees.

• No additional shipping charges, handling fees, or fuel surcharges apply.
• Free shipping is automatically applied at checkout — no promo code is required.

3.2 Shipping Cost Summary

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4. Order Processing Time

4.1 Processing Window

4.2 How Processing Works

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed before 3:00 PM ET on a business day will typically begin processing the same day.
• Orders placed after 3:00 PM ET will begin processing on the following business day.
• Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
• Processing time is separate from delivery time and covers order verification, quality inspection, packaging, and handoff to the shipping carrier.

4.3 Order Verification

• We may perform additional verification for orders that appear high-risk or require address confirmation.
• Orders may be held pending verification, which could add extra processing time.
• You will be contacted if there are any issues with your order or payment information.

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5. Estimated Delivery Time

5.1 Standard Delivery

Once your order has been processed and handed off to the carrier, the estimated delivery window is 4–7 business days.

5.2 Delivery Timeline Summary

5.3 Important Notes

• Delivery times are estimates only and are not guaranteed.
• Actual delivery times may vary depending on your location, weather conditions, carrier delays, or other unforeseen circumstances.
• Business days do not include Saturdays, Sundays, or U.S. federal holidays.
• Remote or rural areas may experience slightly longer delivery times.
• During peak seasons (e.g., holidays, major sales events), delivery may take longer than the estimated window.

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6. Shipping Carriers

We partner with trusted and reliable carriers to ensure your orders arrive safely:

The specific carrier assigned to your order is determined based on the destination, package size, and weight. You will receive tracking information once your order ships.

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7. Order Tracking

7.1 How to Track Your Order

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can monitor your package through any of the following methods:

• Email Tracking Link: Click the tracking link directly in your shipping confirmation email.
• Carrier Website: Enter your tracking number on the USPS, UPS, or FedEx website.
• Our Website: Enter your tracking number in the order tracking section on our site.

7.2 Tracking Tips

• Tracking information may take 24–48 hours to update after you receive your shipping confirmation email.
• If you do not receive a tracking number within 3 business days of your order confirmation, please contact us.
• If your tracking status shows "delivered" but you have not received your package, please check with neighbors, your building's mail room, or your local post office. If the issue persists, reach out to us for assistance.

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8. Shipping Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

• High order volume during peak seasons or promotional events
• Severe weather conditions or natural disasters
• Carrier delays, route changes, or operational disruptions
• Incorrect or incomplete shipping addresses provided at checkout
• Unforeseen events such as pandemics, government restrictions, or supply chain disruptions

We are not responsible for delays caused by carriers or circumstances beyond our reasonable control. However, we will do our best to help you track your package and resolve any issues that arise.

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9. Incorrect or Incomplete Addresses

• Please ensure your shipping address is complete and accurate before submitting your order.
• We are not responsible for orders that are delayed, misdelivered, or returned due to incorrect or incomplete addresses provided by the customer.
• If your package is returned to us because of an incorrect or undeliverable address, we will contact you to confirm the correct address before reshipping.
• Additional shipping fees may apply for reshipment of packages returned due to customer address errors.

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10. Lost or Damaged Packages

10.1 Lost Packages

If your package appears to be lost in transit, please follow these steps:

1. Check the tracking information for the latest status update.
2. Allow an additional 2–3 business days beyond the estimated delivery date — packages sometimes arrive slightly later than expected.
3. If the package still has not arrived, contact us with your order number and tracking information. We will work directly with the carrier to investigate and resolve the issue.

10.2 Damaged Packages

If your package arrives damaged, please take the following steps:

1. Contact us immediately upon discovering the damage.
2. Provide clear photographs of the damaged item(s) and all packaging (outer box, packing materials, and the product itself).
3. Retain all original packaging and damaged items until the claim is fully resolved.
4. We will investigate the issue and arrange a replacement, refund, or reshipment at no cost to you.

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11. Order Changes and Cancellations

11.1 Before Shipping

• Contact us as soon as possible if you need to modify or cancel your order.
• We can only accommodate changes or cancellations before your order has been shipped.
• Orders may be cancelled within 24 hours of placement at no cost. Email us at info@ogiespartystore.com with your order number.

11.2 After Shipping

• Once your order has shipped, we are unable to make changes or process cancellations.
• To return or exchange an item after delivery, please refer to our Return Policy.

11.3 How to Request Changes or Cancellations

When contacting us, please provide:

• Your order number
• The email address used to place the order
• A clear description of the change or cancellation you would like to make

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12. Contact Us

If you have any questions about our Shipping Policy or need assistance with an order, our customer service team is happy to help:

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By placing an order on our website, you acknowledge that you have read, understood, and agree to this Shipping Policy.